Service Design Programme

The Service Design and ASTUTE programmes present a series of breakfast seminars designed to kick-start fresh thinking within the Welsh manufacturing sector, and ensure Welsh business remains competitive. The short-sharp sessions are designed to give you practical tools that you can take away and an understanding of how these can be applied to your business.

Read more and register your place for Product & Service Innovation Wales 2012 now.

Service Innovation Breakfasts for SMEs - The event will feature three presentations from experts in the field of service innovation as well as companies that have adopted these new approaches to great effect.

Read the full agenda and event info here.

Service Innovation Breakfasts for SMEs - The event will feature three presentations from experts in the field of service innovation as well as companies that have adopted these new approaches to great effect.

Read the full agenda and event info here.

We’re really pleased to announce that our Service Essentials workshop for business has been short listed for the 2012 Design Week Awards in the category of service design.

Read the full 'Service Design in Wales' article here.

NESTA (National Endownment for Science Technology and the Arts) have just launched a new call called Destination Local for innovative ideas around what they call 'next-generation hyperlocal media services'. This is an excellent opportunity for design agencies interested in developing their expertise in the field of service design through a structured funding call.

Read the full 'Service Innovation Funding' article here.

Uncommon Service is a new book written by Frances Frei and Anne Morriss on Harvard Business Review Press. The core argument of the book is that businesses can't afford to deliver five star service all of the time (unless of course you're charging 5 star prices). Therefore companies should focus their resources on the few things that customers really value.

Read the full 'Designing Uncommon Service' article here.