We’ve been working with S8080 in Swansea (one of our SD4D companies) to create a short and sweet explainer animation about the Service Design Programme – Enjoy!   Watch the full animation here: http://vimeo.com/33403934    

Much has been made of the similarities between service design and ux recently, the two design disciplines are smilar and both adopt good user centered principles. It seems that this debate isn’t going away anytime soon so it was good to see that UX London...

Nick Marsh, design director at Sidekick Studios recently came to Cardiff to speak about Service Design and Social Innovation. The event was put on by the service design programme and was held at The Pierhead in Cardiff Bay on the 13th October. It was one of...

I was recently interviewed by Daniela Sangiorgi at Imagination Lancaster for the Service Design Research (SDR) website. Here is a snippet of our conversation; “Service design is a new discipline and has successfully established itself in organisations and industries where service innovation is prevalent; such...

Last week the International Service Design Network Conference (SDNC) took place in San Fransisco, every year it seems to get bigger and bigger although I assume due to the geographic location there was only a small number representing the UK this year (download the delegate...

I noticed this helpful offer at the checkout of Europcar at Stanstead airport recently.   Having picked the car up at 10pm and faced with a 3 hour drive back to Cardiff I didn’t fancy stopping to fill up with petrol when I got back....

Touchpoint is the international journal of service design, it’s a quarterly publication from the service design network and it’s well worth a read if you want to learn about the subject. The latest issue around ‘Organisational Change’ features an article from Design Wales and  ”How...

Last week we were joined by Sean Miller from Nonon innovation at Craft in the Bay for one of our quarterly ‘Lunchtime Lectures’. Following the talk I grabbed Sean to ask him a few questions about his perspective on service design.        ...

  NESTA have recently published a report on ‘personalised manufacturing’, an area that is becoming increasingly accessible to businesses due to technology innovations and component cost reduction. Through using new manufacturing approaches such as ‘print on-demand’, companies are able to deliver far more personalised products to customers...

I recently attended a launch event in Bristol for a new report by The Institute of Customer Service (ICS). It’s quite a pricey report but it does contain some handy qualitative data related to customer service, a good reference for service designers needing to convince...