Service Design Programme

Last year we pitched to bring the Global Service Design Network Conference to Cardiff, we're really pleased to have done this as we will be hosting the conference in partnership with the UK Chapter of the SDN and bringing this great event to the Welsh Capital.

The 12 principles we're working to for SDNC13.

The Service Design Network conference will bring over 400 potential new leads, connections and clients to Cardiff. Make sure your business stands out by booking one of our exhibition spaces.

Find out why you should exhibit at sdnc13

Last year we started work on an ambitious project with Design Silesia where we aimed to establish a new team of service design expertise in the region as well as deliver three Greenhouse workshops with public authorities.

Find out how this worked by watching the 10min project film..

Servitization is a term we use a lot when talking with businesses about the 'bit in the middle' between product and service companies.

Click here to find out why recent moves within the manufacturing sector have opened up new opportunities to service designers.

Last year we won the Core77 Design Award for service design. This made us very happy!

Find out how you can enter this year..

I recently took part in this Design Research Methods 1 Online (3 hour) course. Described as a way for designers to update and refresh their skills I signed up looking forward to hearing these design tools being taught from across the Atlantic.

Read more about the course.

I'm just about to become a father for the first time, it's very exciting time for me personally but it's also opened my eyes to a whole industry of baby products and shops.

Read the full article.

I recently watched Suranga Chandratillake, Founder & Chief Strategy Officer of blinkx.com talk. It was fascinating to hear about what creating better and more relevant experiences for users looks like from a computer scientists perspective.

Read the full article.

Our article in this issue of Touchpoint talks about our work with SME manufacturing companies in Wales and suggests that more service design agencies should look at these companies as potential clients.

Read the full article.

Kevin Robson is author of a new book called Service-Ability that describes how business leaders can 'Create a Customer Centric Culture & Achieve Competitive Advantage'. We think it's well worth a read so thanks to the publisher Wiley we launched a competition to win a copy of this book here. In return for this Kevin agreed to share his thoughts with us...here you go;

Read the full interview with Kevin here.