About You
About your business
Is your business mainly B2B or B2C
This tool works best when focusing on a single customer segment.
Does your business sell directly or indirectly?
For example, do you sell indirectly through distributors or directly to customers?
Do you sell products or services?
If you sell both, focus on one area of your business to start with.
About your finances
Making your clients happy
How many man hours do you spend on the average sale?
*Try to include all meetings, phone calls and other processes involved in the sale
Staff time in hours
Making your staff happy
Customer Satisfaction
Product/Service quality
Congratulations! You have successfully completed the Service Test.
Based on the information you have provided please find your results and our recommended actions below. We have also emailed you a copy of your results to the email address supplied.
If you know someone else who would benefit from testing their service, why not invite them now.
Your Sales
Print this pageConclusion
We Estimate
Actions
Your sales process results in successful leads, if you increase the pitches you are involved in by 10% you could gain an additional in sales based on your submitted data.
This would help increase your
The cost of each pitch you enter is or % of a projects value.
You spend each year winning
new work.
Being involved in 10% more pitches
each year would result in more in sales.
Review your sales process (PDF Coming Soon)
Our Service Essentials workshop could help you improve your sales process.
Please give us a call on 02920 416720 or email: info@testyourservice.co.uk
Read reports and cases studies about how other companies have done this.
Your Teams
Conclusion
We Estimate
Actions
Your team seem motivated.
By reducing staff sick days by 10% you could save p/annum (based on average national statistics).
This would help improve your efficiency and level of service to your customers.
Staff sick days cost you in
wasted time.
Your staff turnover rate is
You could save in directs costs and in efficiency/training by retaining each staff member for 1 more year.
This equates to an estimated average pay rise of to those staff members.
Review your staff satisfaction (PDF Coming Soon)
Our Service Design tools could help identify ways to improve your staff satisfaction.
Please give us a call on 02920 416720 or email: info@testyourservice.co.uk
Read reports and cases studies about how other companies have done this.
Your Product / Service
Conclusion
We Estimate
Actions
Your seems to leave customer's dissatisfied at the first attempt.
By reducing this additional work by 10% you could save p/annum (based on your figures).
Reviewing your process with staff may offer insight into this problem and will help to engage them in fixing it.
You spend p/annum out of
budget on satisfying customers.
By reducing the number of returns by
10% you could increase your profits by .
This is equivalent to the profit you
would generate from sales.
Review your internal processes (PDF Coming Soon)
By improving your internal processes your services should also improve, our Strategic Support Programme could help you do this in a cost effective and strategic way.
Please give us a call on 02920 416720 or email: info@testyourservice.co.uk
Read about other companies Design Wales have helped through the strategic support programme here.
