We can support your business in the following ways:
Strategy
Design Wales can provide you with free one-to one support to help develop new strategies and services that will increase your company's competitiveness. Our Service Strategy programme is a high-level support programme exclusively for Welsh manufacturing companies.
Essentials
A workshop developed by Design Wales to raise awareness about the service design process. It is aimed at manufacturing companies who are first-time users of service design and covers three key areas, these are; Capturing Experience, Customer Journey Mapping and Service Blueprinting.
Service
Our team of service design advisors
are
on-hand to support you to use
design to improve your services. If you
have a question about the programme
or would like to speak to someone
about your business, please contact us
on 02920 416720 or info@testyourservice.co.uk.
The Service Design Programme is delivered by Design Wales, which is based at UWIC in Cardiff. Since 1994 Design Wales has provided effective design support to Welsh industry through various programmes and initiatives. www.designwales.org
The primary activities of Design Wales are:
Support
Support Services Delivered Directly to Business. Delivered on behalf of regional economic development offices and innovation departments these workshops, training courses and events support businesses in understanding and managing design issues such as branding, new product development and service innovation. www.designwalesforum.org
Networks
Design Wales leads a network of 11 European design organizations and regional policy makers and established the UK design support network in 2007. The insight gained from engagement with this broad network of partners provides invaluable knowledge of the current level of regional engagement and best practice delivery. www.seeproject.org
Research
Design Wales undertakes research to understand the role of design support and promotion in economic development at a policy level and to further highlight best practice in support programmes. Design Wales have hosted a bi-annual International Workshop on Design Support (IWDS) since 2002 each time attracting up to 100 delegates from around the World. www3.uwic.ac.uk
-
Paul Thurston
Service Design Programme Lead
I joined Design Wales in 2010 because I wanted to use my skills and experience to help Welsh companies use design to improve their services.
Service design is an effective tool for realising innovation and I look forward to working closely with businesses across Wales to support them to make it happen.
