Welcome to the service design programme
We help businesses think differently about their customers and use service design to create new, profitable services that make them stand out in the marketplace.
Case studies/Recent Projects
Aggrelek
How a Swansea based manufacturer used service design to think differently about their customers and generated £500k in additional sales...
Wales Millennium Centre
How Wales' national arts centre used service designers to develop innovative new transport services for older isolated audiences...
International/Projects and Workshops
The Service Design Programme has worked with organisations across Europe, delivering workshops, training and projects in service design. Find out more about our International Projects & Workshops here.
We’re currently working in Katowice (Poland) with Design Silesia on a DE-SERV project across three public services in the city.
The latest articles and features from the Service Design Programme Blog
